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SQS is one of the most widely
recognized Brand Image Protection Programmes in South Africa.
The SQS uses SMS, email, Internet and call centre functionality to track,
alert, measure and protect your business image and company reputation.
Originally developed to measure customer service levels in the highly
competitive motor industry, they have since evolved and are now available
to most types of commercial and industrial businesses.
SQS is a process driven measurement
that ensures customer service levels are raised and problems addressed
and resolved swiftly and efficiently. The entire process is designed to
assist in turning around negative customers and helping to convert them
into satisfied loyal customers
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