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the SQS

A dissatisfied customer whose problem is addressed and resolved will end up being more loyal than a customer who never had a problem in the first place

Conventional wisdom in a competitive environment directs businesses to focus on retaining customers by focusing attention on satisfying customers. To enable this to happen businesses need to listen to and learn from disgruntled customers, and focus on problem solving.

SQS Brochure

web reporting

Report outputs also include 3 month and 12 month rolling averages with the option to export your data in several formats

 The SQS provides a single online area where you can view all your reports. Analyse response data with our advanced reporting options, including summary and individual reports, filtering and crosstabs, answer labels, and varied statistical quantities.

SQS Reporting

client testimonials


The KA SMART SQS assists with identifying problem areas before they erode my customer base as well as help with increasing awareness of the areas of development in my approved bodyshops.

Justin Bussac, Mercedez-Benz South Africa