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the SQS

A dissatisfied customer whose problem is addressed and resolved will end up being more loyal than a customer who never had a problem in the first place

Conventional wisdom in a competitive environment directs businesses to focus on retaining customers by focusing attention on satisfying customers. To enable this to happen businesses need to listen to and learn from disgruntled customers, and focus on problem solving.

SQS Brochure

web reporting

Report outputs also include 3 month and 12 month rolling averages with the option to export your data in several formats

 The SQS provides a single online area where you can view all your reports. Analyse response data with our advanced reporting options, including summary and individual reports, filtering and crosstabs, answer labels, and varied statistical quantities.

SQS Reporting

client testimonials


The SQS system gives us a measure on the CSI for each body shop and if the shop has the required processes in place to deliver a premium service. The system allows us to step into the panel shops world when we could assist them in the shortfalls picked up on the reports. This assists us with identifying weak areas and areas of concern.

Ernst Tonsing, Volvo Cars South Africa