A dissatisfied customer whose problem is addressed and resolved will end up
being more loyal than a customer who never had a problem in the first place
Conventional wisdom in a competitive environment directs businesses to focus on
retaining customers by focusing attention on satisfying customers. To enable
this to happen businesses need to listen to and learn from disgruntled
customers, and focus on problem solving.
Report outputs also include 3 month and 12 month rolling averages with the
option to export your data in several formats
The SQS provides a single online area where you can view all your reports.
Analyse response data with our advanced reporting options, including summary and
individual reports, filtering and crosstabs, answer labels, and varied