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the SQS

A dissatisfied customer whose problem is addressed and resolved will end up being more loyal than a customer who never had a problem in the first place

Conventional wisdom in a competitive environment directs businesses to focus on retaining customers by focusing attention on satisfying customers. To enable this to happen businesses need to listen to and learn from disgruntled customers, and focus on problem solving.

SQS Brochure

web reporting

Report outputs also include 3 month and 12 month rolling averages with the option to export your data in several formats

 The SQS provides a single online area where you can view all your reports. Analyse response data with our advanced reporting options, including summary and individual reports, filtering and crosstabs, answer labels, and varied statistical quantities.

SQS Reporting

client testimonials


The SQS is the ONLY WAY to measure customer satisfaction. The system helps us monitor the shops performance, is a good management tool and assists with the tracking of trends. It provides hard evidence of under and good performers and if used correctly, assists the shops in improving all aspects of their business

Gavin Rich, General Motors South Africa