SQS: Home

Member Login

 
 

Problems Logging In?

skip to the main content area of this page

the SQS

A dissatisfied customer whose problem is addressed and resolved will end up being more loyal than a customer who never had a problem in the first place

Conventional wisdom in a competitive environment directs businesses to focus on retaining customers by focusing attention on satisfying customers. To enable this to happen businesses need to listen to and learn from disgruntled customers, and focus on problem solving.

SQS Brochure

web reporting

Report outputs also include 3 month and 12 month rolling averages with the option to export your data in several formats

 The SQS provides a single online area where you can view all your reports. Analyse response data with our advanced reporting options, including summary and individual reports, filtering and crosstabs, answer labels, and varied statistical quantities.

SQS Reporting

client testimonials


Renault SA use the SQS information to establish our positioning within the market. The CSI figures are used to gauge the performance of current approved bodyshops in the network, and the monthly data presentation is a tool used by management to show Renault positioning in the body segment

Wayne Carrihill, Renault South Africa